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Google Workspace continues to roll out features that make everyday work a little easier. Here are three recent updates that offer practical improvements for communication, compliance, and file organization.

1. Call Queuing for Google Voice

Google Voice now supports call queuing for ring groups in the Standard and Premier editions. Incoming callers are placed in a queue instead of being sent to voicemail or disconnected. This helps teams handle high call volumes and reduce missed opportunities.
Admins can set options like maximum wait time, queue size, and wrap-up time, making it easier for support and sales teams to stay responsive.

2. Automated Compliance Recording for Google Meet

Organizations in regulated industries can now use automated compliance recording in Google Meet. When a regulated user joins a meeting, the call is recorded and a transcript is saved automatically.
Recording data is stored in a secure write-once, read-many Cloud Storage bucket to meet regulatory requirements in industries such as finance and healthcare. Participants will see a Compliance badge when this feature is active. This provides seamless compliance without disrupting the meeting experience.

3. Smart Folder Insights in Gemini for Google Drive

Gemini in Google Drive now shows instant folder insights right at the top of a folder. You can see a quick summary of what is inside, including document types, key themes, and recent updates.
You can also select Explore with Gemini to get a deeper summary or ask questions about the folder contents. This helps users save time and stay organized, especially when working with large collections of files across multiple projects.

Why These Updates Matter

• Improved responsiveness with smarter call handling
• Stronger compliance support for regulated industries
• Faster information discovery with AI powered folder insights

These updates help teams work more efficiently, stay compliant, and find information faster. If your organization needs in enabling and making the most of these features in your organization, contact us here.

We’re excited to announce that Lee Henwood, Premier Cloud’s Senior Sales Manager, has been recognized in CRN’s 2025 Next-Gen Solution Provider Profiles. This annual program highlights rising leaders across the IT channel who are already driving significant impact, and Lee’s work within our organization has been a major contributor to Premier Cloud’s continued growth.

Strengthening Our Sales Organization

In Lee’s role as Senior Sales Manager, they support Premier Cloud’s sales teams by providing strategic guidance, coaching, and day-to-day leadership that elevates performance across the board. Lee has been instrumental in refining our sales processes, improving operational efficiency, and ensuring our teams stay aligned with evolving customer needs in a rapidly shifting technology landscape.

Lee’s leadership has helped our teams better articulate the value of emerging cloud and AI solutions, strengthening our ability to deliver modern, scalable technologies to organizations of all sizes.

Driving Momentum in Cloud & AI Solutions

A major area of Premier Cloud’s growth has come from supporting customers adopting Gemini Enterprise, Google’s advanced generative AI suite. Lee has played a key role in preparing our sales team to guide clients through these capabilities, helping them understand how Gemini Enterprise enhances productivity, supports decision-making, and integrates seamlessly into existing workflows.

In addition, Lee continues to champion expanded use of Google Workspace and broader cloud solutions, ensuring our customers receive expert guidance on tools that improve collaboration, streamline operations, and harness AI-driven features.

A Well-Earned Recognition

Lee’s inclusion in CRN’s 2025 Next-Gen Solution Provider Profiles is a testament to his leadership, dedication, and forward-looking mindset that help drive our success. Join us in celebrating this achievement as we continue empowering our clients and shaping the future of cloud innovation.

Premier Cloud is excited to announce that three members of our team have been recognized in the 2025 Google Cloud Partner All-Stars program. This year’s honourees include Hirad Hajilou, Colin Jacques, and Alex Shahbazfar, each acknowledged for their outstanding contributions across Google Cloud’s sales and marketing categories.

The Partner All-Stars program highlights top-performing individuals from across the global Google Cloud partner ecosystem. Each year, Google Cloud evaluates thousands of partner professionals and selects those who demonstrate exceptional achievements, impactful customer work and proven dedication to helping organizations succeed with Google Cloud technologies. The program recognizes talent across several key areas, celebrating those who consistently set a higher standard in their discipline.

This recognition reflects the skill, dedication, and customer-first mindset that Hirad, Colin, and Alex bring to Premier Cloud. Their achievements represent the impact our team strives to deliver every day, helping clients modernize, innovate, and grow with Google Cloud.

We look forward to continuing this momentum and supporting our customers with the same level of excellence recognized by the Google Cloud Partner All-Stars program.

As organizations adopt generative AI, it’s common to encounter different tools that, at first glance, seem to overlap. A frequent question is how to distinguish between the AI features inside Google Workspace, the specialized tool NotebookLM, and the comprehensive platform, Gemini Enterprise. Each product is designed for a different purpose and operates at a different scale. Here is a clear breakdown of what each tool does.

1. Gemini in Google Workspace

This refers to the AI capabilities integrated directly into the Workspace applications you already use, such as Gmail, Docs, Sheets, and Meet.

• Primary Goal: To assist with tasks within a specific application.
• How it Works: It operates on the content you are currently working on. For example, it can help you draft or summarize an email in Gmail, write a blog post in Docs, create a project plan in Sheets, or generate images for a presentation in Slides.
• Typical Use Case: You’re in a Google Doc and you ask Gemini to “help me write an outline for a marketing plan.” You are working on a single task within a single document.
• Scope: Limited to the application you are in and the content it contains.

2. NotebookLM (and NotebookLM Enterprise)

NotebookLM is a standalone, AI-powered research and writing assistant.

• Primary Goal: To help you understand, analyze, and synthesize information from a specific set of documents you provide.
• How it Works: You upload your curated sources (like PDFs, Google Docs, website URLs, etc.) into a “notebook”. NotebookLM becomes an expert only on that information. You can ask it questions, and it will provide answers strictly confined to those sources, complete with citations.
• Typical Use Case: A researcher uploads 20 clinical studies into a notebook and asks, “What are the common conclusions from these studies regarding treatment X?” It’s ideal for deep analysis of a known set of materials.
• Scope: Limited to the specific, user-provided sources within a given notebook. The Enterprise version adds crucial security, compliance, and admin controls for business use.

3. Gemini Enterprise

Gemini Enterprise is a broad, advanced agentic platform that functions as a “new front door for AI in the workplace”. It operates at the scale of the entire organization.

• Primary Goal: Enterprise-wide information discovery, multi-modal content generation, and—most importantly—the automation of complex, multi-step workflows.
• How it Works:
  • Connects to All Data: It securely connects to data across your entire organization, not just Google Workspace. This includes third-party applications like Microsoft 365, Salesforce, SAP, and databases.
  • Builds AI Agents: It allows any user (not just developers) to use no-code tools to build custom “AI agents” that can orchestrate tasks across these different systems.
  • Includes Other Tools: The Gemini Enterprise platform also includes NotebookLM Enterprise as one of its pre-built agents.
• Typical Use Case: A finance manager uses the no-code workbench to build an agent that automatically: 1) pulls sales data from Salesforce, 2) cross-references it with expense reports from SAP, 3) analyzes the profit margin, and 4) generates a summary report every Friday.
• Scope: Enterprise-wide. It’s designed to automate processes and find answers from all connected company data sources.

Comparison at a Glance

How Premier Cloud can help

Understanding these distinctions is the first step. As a Google Premier Partner, Premier Cloud helps you move from theory to practice. We provide end-to-end services for Gemini Enterprise, starting with expert-led workshops and AI discovery sessions to pinpoint high-value use cases for your business. From there, our team manages the full deployment from pilot to production, including architecture setup, security and governance, data connector integration, and even custom agent development to automate your specific operational workflows.

Today, Google pulled back the curtain on the future of work at its “Gemini at Work” event. Leaders Sundar Pichai and Thomas Kurian didn’t just announce another AI tool; they unveiled a new paradigm for business operations. If you missed the live event, this briefing is for you. We’re moving beyond simple chatbots into an era of sophisticated AI agents that automate entire workflows. The star of the show was Gemini Enterprise, a comprehensive platform designed to be the central nervous system for AI in your organization.

This is more than an upgrade to existing tools; it’s a fundamental shift in how we work. Let’s break down what Gemini Enterprise is, its game-changing features, and what it means for your business’s bottom line.

What is Gemini Enterprise?

Gemini Enterprise allows you to:

• Automate complex workflows: Move beyond simple queries to orchestrate multi-step processes, like generating a marketing video from a product document or providing real-time, translated support during a customer call.
• Chat with your data: Securely interact with files in Google Workspace, emails in Microsoft 365, customer records in Salesforce, or ERP data in SAP.
• Build AI agents without code: Empower your business teams, from marketing to finance, to create and deploy their own AI agents to handle specific tasks.

Here are the key things announced:

A key diagram from the event showcased Gemini Enterprise as a central hub connecting several core components:

• The Brains: The latest Gemini models providing advanced reasoning.
• The Context: Your company’s private data, ensuring relevant and accurate responses.
• The Workbench: No-code and low-code tools for building and managing agents.
• The Taskforce: A suite of pre-built and custom agents ready for immediate deployment.
• Governance & Security: A unified framework to manage and audit all AI activity securely.

Of course. I’ve revised the blog post to incorporate the key themes from the article you shared, focusing on how Gemini Enterprise makes work easier and more intuitive for everyone in an organization.

What is Gemini Enterprise? Your New Front Door to AI at Work

Think of Gemini Enterprise as the single, secure entry point for all things AI in your company. It’s a conversational interface powered by Google’s most advanced Gemini models, designed to connect your company’s data, applications, and tools. This isn’t just about asking questions; it’s about getting things done, right within the tools you already use.

Gemini Enterprise allows you to:

• Chat with your data: Securely interact with files in Google Workspace, emails in Microsoft 365, customer records in Salesforce, or ERP data in SAP.
• Build AI agents without code: Empower your business teams—from marketing to finance—to create and deploy their own AI agents to handle specific tasks.
• Automate complex workflows: Move beyond simple queries to orchestrate multi-step processes, like generating a marketing video from a product document or providing real-time, translated support during a customer call.

Key Features Unveiled

Here are the standout capabilities that business leaders need to know about:
Key Features at a Glance

• Open & Connected Ecosystem: Access a marketplace of partner-built agents, allow agents to collaborate on complex tasks (A2A), and process secure payments (AP2).
• No-Code Agent Builder: Empower any team to visually design, test, and deploy sophisticated AI agents for websites, apps, and call centers—no technical skills required.
• Secure Data Integration: Connect Gemini to the tools you already use. Native support for Microsoft 365, Salesforce, SAP, and more ensures your agents are grounded in your actual business data.
• Ready-to-Deploy “Taskforce”: Instantly use Google’s pre-built agents for complex research and data analysis, or use the Agent Development Kit (ADK) to rapidly build your own.
• Powerful Multimodal AI:
  • Video: Transform documents into engaging videos with AI scripts and voiceovers in Google Vids.
  • Voice: Get real-time, expressive translations that capture tone in Google Meet.
• Open & Connected Ecosystem: Access a marketplace of partner-built agents, allow agents to collaborate on complex tasks (A2A), and process secure payments (AP2).

Making Work Easier for Everyone

The real power of Gemini Enterprise lies in its ability to democratize AI, making every employee more effective. Here’s how:

Automating Entire Workflows, Not Just Tasks: This is where the “agent economy” truly comes to life. By orchestrating pre-built, custom, and partner agents, you can automate entire processes. Imagine a new sales order triggering an agent to update the CRM, notify the fulfillment team, and generate an invoice—all without human intervention.

Giving Every Team an AI Specialist: You no longer need a data scientist for every question. A marketing manager can ask Gemini to brainstorm a campaign, complete with social media copy and visual mockups. A financial analyst can have an agent sift through quarterly reports to find key trends. It’s like having a specialist on call for any task.

Connecting the Dots Across Your Business Data: The platform’s true intelligence comes from its ability to securely access and synthesize information from all your business applications. An agent can pull customer history from your CRM, reference a recent support ticket from your helpdesk, and check inventory levels in your ERP to give a customer a comprehensive, accurate answer in real-time.

Your Next Move in the Agent Economy

Gemini Enterprise marks the beginning of the “agent economy,” where AI handles the routine, freeing your teams to focus on strategy and innovation. With 65% of Google Cloud customers already implementing AI, the time to act is now.

As your Google Cloud Partner, we can help you navigate this new landscape. Whether it’s identifying the right edition for your needs, migrating your data, or transforming your existing AgentSpace tools into powerful new agents, we’re here to help you get started.

Victoria, British Columbia – September 26, 2025 – Premier Cloud Inc. is proud to announce its inclusion in The Globe and Mail’s 2025 Report on Business ranking of Canada’s Top Growing Companies, placing #133. This recognition reflects Premier Cloud’s verified three-year revenue growth of 265% and its continued role as a trusted partner in digital transformation.

As a Google Premier Partner, Premier Cloud delivers a wide range of professional services designed to accelerate digital transformation. From cloud migrations and infrastructure modernization to data management and AI deployment, the company empowers clients to enhance agility, productivity, and long-term scalability. Recent advancements include enabling organizations to build AI agents with Google Agentspace, unlocking new possibilities through intelligent search, enterprise data integration, and workflow automation.

About Canada’s Top Growing Companies
Launched in 2019, Canada’s Top Growing Companies is an editorial ranking that highlights the entrepreneurial excellence and innovation shaping Canada’s economy. Companies are ranked based on verified three-year revenue growth, showcasing resilience and leadership across diverse sectors.

About Premier Cloud Inc.
Premier Cloud is a leading Google Premier Partner dedicated to helping businesses harness the power of Google Cloud. With expertise in cloud migrations, infrastructure modernization, data management, and AI solutions, Premier Cloud provides organizations with the tools and expertise they need to modernize, automate, and scale securely in the cloud.

Media Contact
Alex Shahbazfar
Marketing Coordinator
alex.s@premiercloud.com
888-866-2230

Q1. What is Vertex AI, and why should businesses care?

Vertex AI is Google Cloud’s enterprise platform for building, deploying, and managing AI at scale. In plain terms, it is a central hub for all your AI initiatives, whether you are experimenting with generative AI, deploying predictive models, or embedding intelligence into apps.

Leaders should care because most companies get stuck in “AI pilot purgatory.” They test tools but cannot scale them into production. Vertex AI solves this by offering a single, governed environment that covers the full lifecycle: from data prep to training to deployment and monitoring. This means less time wrestling with infrastructure and more time unlocking business value.

Q2. What problems does Vertex AI actually solve?

Executives consistently cite three pain points with AI adoption:

• Pilots that don’t scale: Over 70% of AI projects stall before production. Vertex AI includes pipelines, monitoring, and retraining to move beyond proof-of-concepts.
  
• Data and team silos: Without a shared platform, business leaders, engineers, and analysts struggle to collaborate. Vertex AI unifies these workflows.
  
• Security and compliance worries: Leaders cannot afford AI projects that mishandle sensitive data. Vertex AI comes with enterprise safeguards (SOC 2, HIPAA, FedRAMP High) and ensures your data is not used to train Google’s models.

By addressing these three blockers, Vertex AI helps turn AI investment into ROI.

Q3. How does Vertex AI keep my data secure?

Security is non-negotiable. With Vertex AI:

• Your data is not used to train Google’s models, which is a critical distinction from many consumer AI tools.
• Strong compliance: Certifications like SOC 2, HIPAA, and FedRAMP High make it viable for regulated industries.
• Control and visibility: Tools like VPC Service Controls, Customer Managed Encryption Keys (CMEK), and Access Transparency give organizations granular oversight.

This makes Vertex AI one of the most enterprise-ready AI platforms on the market.

Q4. What are real-world use cases of Vertex AI?

AI is only valuable if it solves business problems. Here are practical examples of how familiar brands are already using Vertex AI and achieving ROI:

• Retail & E-commerce: Mercado Libre improved product discovery by using Vertex AI Search to make millions of products easier to find, directly driving incremental revenue.
  
• Finance & Risk: Global banks use Vertex AI for fraud detection and demand forecasting, leveraging its ability to train on large datasets and retrain automatically when patterns shift.
  
• Customer Service: Companies combine Vertex AI with Contact Center AI to power intelligent chatbots and virtual agents. These models understand intent, escalate smartly, and free up human agents for higher-value cases.
  
• Supply Chain: Wayfair used Vertex AI Pipelines to modernize its supply chain science, reducing time-to-value and enabling faster iteration cycles.
  
• Productivity: Dun & Bradstreet cut development cycles in half and boosted developer productivity by embedding Gemini models through Vertex AI.

Each example shows Vertex AI solving an industry-specific challenge with measurable business outcomes.

Q5. How can my organization take its first steps?

A practical roadmap:

1. Pick one high-value use case. Start with something measurable, like reducing customer support wait times or improving demand forecasting.
   
2. Run a proof of concept (POC). Use Vertex AI’s Model Garden or AutoML to prototype quickly. Focus on outcomes, not perfection.
   
3. Plan for scale early. Use Vertex AI Pipelines to automate retraining, monitoring, and governance.
   
4. Align teams. AI adoption requires business and technical collaboration.
   
5. Leverage expert support. Premier Cloud has guided organizations from workshops to production-grade solutions, accelerating time-to-value while reducing risk.

How Premier Cloud Helps

Premier Cloud is a Google Cloud Premier Partner with deep AI expertise. We do not just advise, we build alongside your team:

• Workshops and enablement: Hands-on Vertex AI workshops to upskill teams quickly.
  
• Proof of concepts: Tailored POCs that prove value in weeks, not months.
  
• Production deployments: Secure, scalable rollouts that integrate AI with existing systems.
  
• Strategic guidance: Helping decision makers pick the right use cases, manage risk, and measure ROI.

Our track record spans real estate, healthcare, gaming, and global supply chains. In each case, we have helped organizations move from “AI could help us” to “AI is driving results today.”

Takeaway

If you are serious about AI adoption, Vertex AI is Google’s answer to the “pilot-to-production gap.” And with the right partner, you do not have to navigate the complexity alone.

Start small, prove value, and scale with confidence. That is the formula we have seen work across industries.

The choice between Google Workspace and Microsoft 365 is more than just software. It shapes how teams collaborate, adopt new technologies, and stay secure in a hybrid work world. Both platforms cover the basics, such as email, documents, spreadsheets, and video meetings. The real differences emerge in how they fit into day-to-day business.

Collaboration: Real-Time Cloud Editing vs Desktop-Centric Workflows

Google Workspace is designed for real-time, cloud-based collaboration. Teams can co-edit documents in Docs or Sheets simultaneously, and sharing via Drive links is seamless. This often speeds up adoption and cuts down on support requests.

Microsoft 365, in contrast, remains rooted in its desktop apps like Word, Excel, and Outlook. While co-authoring is supported, the experience can feel tied to older workflows—fitting teams accustomed to traditional office setups.

📌 According to TechRepublic’s analysis, Google Workspace excels in live collaboration, whereas Microsoft 365 still leads in desktop-based document control. This underscores how Workspace shines in environments prioritizing agile teamwork and simplicity.

AI: Gemini for Everyday Use vs Copilot for Structured Tasks

AI is now a key differentiator.

Gemini AI is integrated across Gmail, Docs, Sheets, and Slides. It simplifies everyday work like drafting emails, summarizing meetings, and brainstorming content. Setup is minimal, and many features are included in standard plans.

Microsoft Copilot is designed for structured, high-powered use cases. It excels at analyzing large datasets in Excel, generating presentations, and extracting insights from Teams conversations. It often requires an additional license and IT configuration.

📌 According to G2’s side-by-side analysis, Gemini is strong for creative and research tasks, while Copilot performs better in structured Office workflows.

Integrations: Flexible Ecosystem vs Unified Stack

Google Workspace integrates easily with popular SaaS tools such as Slack, Asana, and Salesforce, making it an excellent fit for agile, cloud-first teams that rely on a variety of modern business applications.

Microsoft 365 connects deeply within its own environment including Teams, Dynamics, and Power BI. For organizations that prefer to keep everything under one vendor, this all-in-one stack provides strong consistency.

Security and Compliance: User-Friendly vs Enterprise-Grade

Both suites deliver enterprise-grade protection.

Google Workspace emphasizes zero-trust security, phishing protection, and simplified administration, which makes it approachable for lean IT teams.

Microsoft 365 provides advanced compliance options, granular policy controls, and device management through Intune, which is often required for regulated industries.

📌 A recent Expert Insights report confirms that both suites are highly secure, with Microsoft ahead on compliance breadth and Google standing out for simplicity.

Final Verdict: Which Suite Fits Your Needs?

Choose Google Workspace if your priorities are simplicity, fast adoption, seamless AI features, and integration flexibility. Select Microsoft 365 if your organization relies on advanced desktop tools, complex compliance requirements, or wants a fully unified Microsoft environment. In 2025, your productivity suite choice is more than a software decision. It is a reflection of how your teams will collaborate, innovate, and stay secure.

Next Steps: If you are exploring whether Google Workspace could be the right fit for your business, check out our Google Workspace Migration Page and book a discovery call with us. We will walk you through what Google Workspace has to offer for your organization, what you can expect during a transition, and how we can make the switch smoothly for businesses.