Full-Time, Hybrid work
Austin, TX
Responsibilities
• Develop and maintain relationships with assigned clients
• Responsible for handling renewals of a subset of Premier Cloud’s existing Google Workspace, Google Cloud, and ISV customer base
• There will be a strong focus on cross-selling and up-selling products and services to existing clients
• Negotiate contracts and pricing agreements
• Handle all correspondence with assigned customers
• Daily prospecting for opportunities via outbound calls & emails to the customer base, often in conjunction with Googlers
• Effectively prepare and deliver proposals based on customer requirements
• Achieve quarterly and annual targets for Google Cloud, ISVs, and Professional Services
• Establish and maintain relationships with prospective clients and Google representatives
• Keep accurate records of all customer engagements and active pipelines in our CRM (Salesforce)
• Submit qualified opportunities through Google’s Partner Sales tool(s)
• Develop and maintain a strong understanding of Google Workspace (GWS), Google Cloud Platform (GCP), other SaaS products, and Premier Cloud’s service offerings
Minimum Qualifications:
•Proven track record selling B2B software solutions
•Ability to source, engage, and create relationships with target accounts
•Excellent written & verbal communication skills
•Experience working with clients in complex implementation projects
•Proficient leading video conferences
•Ability to work with sales engineers and customer technical leads to inventory existing software estate, define migration plans, and build business cases for migrations
•Comfortable making cold calls
•Strong interpersonal and collaboration skills
Preferred Qualifications:
•Immense understanding of Google Cloud products
•Completion of relevant Google certifications (such as Google Workspace Sales Credential, Google Cloud Sales Credential, and Google for Education Sales Credential) would be an asset
•A strong foundation of knowledge surrounding Google Cloud Platform, Amazon Web Services, Microsoft Azure, and/or any other public cloud would be an asset
About the job
The Client Success Manager role is an exciting and unique opportunity to work with one of Canada’s leading Google Cloud Premier Partners, headquartered in Victoria, BC, with a new office in Austin, Texas!
As a Client Success Manager with Premier Cloud, you will report directly to the Head of Client Success and will work closely with Googlers across various teams - collaborating on joint upsell campaigns & contract renewals with our existing client base. In addition to selling Google products, you will also support numerous cross-selling opportunities, including ISV partnership solutions and Premier Cloud’s value-added services.
An ideal candidate will have exceptional communication skills, the ability to sell via email/phone/video conference, a passion for problem-solving, deal strategy, and building relationships with prospects to find optimal cloud solutions.
Additional Information
BENEFITS & INCENTIVES
• Uncapped commission & bonus structure
• Unlimited access to Google courses & training, all paid for by the company
• Bonuses for achieving quarterly & annual targets
• Work closely with Google’s Account Management and New-Business teams
• High potential for growth and continuous learning through ongoing training and development opportunities
• Invaluable learning experiences to hone and refine your own sales processes/strategies
• Comprehensive benefits package covering dental insurance, health insurance, and paid time off
As an equal-opportunity employer, Premier Cloud considers & embraces all individuals and backgrounds. Our team welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs, disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.
