Google Workspace Support

We Are Your Go-To Partner For End-User Support

For the past two decades, Premier Cloud has been delivering white label support to corporate clients across North America.

Google provides support to admins only, but with Premier Cloud, every user at your company gets unlimited access to our team of experts. We provide guidance for everything from basic ‘how-to’ walkthroughs, to any advanced tasks within the admin console.

Our business is operational 24 hours a day, 7 days a week, 365 days a year. As long as you are a customer of ours, you won’t ever be left talking to voicemail or waiting for days for a call-back. In fact, with unmatched SLA’s such as ours, our team typically answers the phone within three rings.

Each member of our support staff is a certified Google Workspace Administrator based out of our headquarters in Victoria, BC, Canada. No part of our support services are outsourced overseas or to any another vendor.

Our Support Staff can seamlessly integrate into your company’s existing service desk to provide white-labelled (branded) Google Workspace support.​

Our team has nearly two decades of excellent customer service experience. We’ve wholeheartedly committed to staying ahead of the curve on all Google Workspace products, so you can leave the heavy lifting to us.

Phone

Well-known for our call center services, Premier Cloud provides Google Workspace Phone Support to hundreds of thousands of end-users.

Email

Supporting email via email. Initiate a thread of back and forth communications with a Certified Google Expert to get your issues resolved and questions answered.

Web Tickets

Submit a support ticket and your incident will automatically be assigned a ticket number that you can track in live-time during the support process. See updates of your existing ticket(s), who it’s assigned to, status and more.

SO WE RAN THE NUMBERS FOR LAST YEAR…

2020 SLA Breakdown

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Google Workspace License & Support Plans

Support

Silver

$1/user/month

FREE for customers that purchase their Google Workspace licenses through Premier Cloud

• Unlimited 24/7 end-user & Admin support via phone & email
• Average call-waiting time: ≤ 240 seconds
• 80% of all calls to be answered within: 300 seconds
• 80% of all emails & tickets to be answered within: 8 hours
• Assigned Account Manager

Gold

$2/user/month

50% off for customers that purchase their Google Workspace licenses through Premier Cloud

• Unlimited 24/7 end-user & Admin support via phone & email
• Average call-waiting time: ≤ 180 seconds
• 80% of all calls to be answered within: 240 seconds
• 80% of all emails & tickets to be answered within: 4 hours
• Assigned Account Manager

Platinum

$3/user/month

50% off for customers that purchase their Google Workspace licenses through Premier Cloud

• Unlimited 24/7 end-user & Admin support via phone & email
• Average call-waiting time: ≤ 90 seconds
• 80% of all calls to be answered within: 180 seconds
• 80% of all emails & tickets to be answered within: 2 hours
• Assigned Account Manager
• Service Desk Integration
• White-Labelled (Branded) Support
• In-depth Account Security Audit
• Dedicated Phone Line(s)

50% off for customers that purchase their Google Workspace licenses through Premier Cloud.

A trusted Google Cloud Premier Partner