G Suite Support

We Are Your Go-To Partner For End-User Support

For the better part of two decades, Premier Cloud has been solving complex IT problems for corporate clients across North America.

Our business is operational 24 hours a day, 7 days a week, 365 days a year. As long as you are a customer of ours, you won’t ever be left talking to voicemail or waiting for days for a call-back. In fact, with unmatched SLA’s such as ours, our team typically answers the phone within three rings.

Each member of our support staff is a certified G Suite Administrator based out of our headquarters in Victoria, BC, Canada. No part of our support services are outsourced overseas or to any another vendor.

Our Support Staff can seamlessly integrate into your company’s existing service desk to provide white-labelled (branded) G Suite support.​

Our team has nearly two decades of excellent customer service experience. We’ve wholeheartedly committed to staying ahead of the curve on all G Suite products, so you can leave the heavy lifting to us.

Phone

Well-known for our call center services, Premier Cloud provides G Suite Phone Support to hundreds of thousands of end-users.

Email

Supporting email via email. Initiate a thread of back and forth communications with a Certified Google Expert to get your issues resolved and questions answered.

Web Tickets

Submit a support ticket and your incident will automatically be assigned a ticket number that you can track in live-time during the support process. See updates of your existing ticket(s), who it’s assigned to, status and more.

G Suite License & Support Plans

Support

Silver

$1/user/month

FREE for customers that purchase their G Suite licenses through Premier Cloud

• Unlimited 24/7 End User & Admin Support via Phone & Email
• ≤ 180 seconds average call waiting time
• 90% of all calls to be answered within 300 seconds
• Assigned Account Manager

Gold

$2/user/month

50% off for customers that purchase their G Suite licenses through Premier Cloud

• Unlimited 24/7 End User & Admin Support via Phone & Email
• ≤ 90 seconds average call waiting time
• 90% of all calls to be answered within 180 seconds
• Assigned Account Manager
• Admin Support
• Service Desk Integration
• White-Labelled (Branded) Support
• 1 Dedicated Phone Line

Platinum

$3/user/month

50% off for customers that purchase their G Suite licenses through Premier Cloud

• Unlimited 24/7 End User & Admin Support via Phone & Email
• ≤ 45 seconds average call waiting time
• 90% of all calls to be answered within 60 seconds
• Assigned Account Manager
• Admin Support
• Service Desk Integration
• White-Labelled (Branded)
• In-Depth Account Security Audit
• Up to 5 Dedicated Phone Lines
SO WE RAN THE NUMBERS FOR LAST YEAR…

2019 SLA Breakdown

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A trusted Google Partner